399k Privacy Policy — Your Data Is Safe With Us

1 How We Collect Data

Your data is collected on the 399k platform through three main methods. In each case, the purpose is clearly defined and no unnecessary information is collected.

• Information provided directly: When you register, update your account, or contact support.
• Automatically collected information: Through cookies, log files, and device information collected during platform use.
• From Third Parties: Transaction verification data from payment processors (Mobile Banking, Nagad, Rocket).
• KYC Verification: From documents submitted during identity verification.

2 What Data We Collect

399k collects only the data needed to deliver its services, ensure security, and meet legal obligations.

3 Purpose of Data Use

399k uses your data only for defined, legitimate purposes. It will never be used for anything else without your consent.

• Account Management: Used for login, security verification, and account protection.
• Payment Processing: To process deposits and withdrawals.
• Customer Support: To resolve your issues and provide support.
• Promotional Communications: Used solely with your consent to notify you about bonuses and offers.
• Legal Compliance: To meet requirements set by government or regulatory authorities.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: For analytics to improve your experience.

4 Data Sharing Policy

399k never sells or rents your personal data. In limited circumstances, however, some data sharing may be necessary — each case is outlined transparently below.

• Payment Processors: Shared with Mobile Banking, Nagad, and Rocket solely for transaction verification.
• Game Provider: For technical services supporting Live Casino and slots games.
• Law Enforcement: Based on a court order or a valid legal claim.
• Security Auditor: Limited data for platform security verification.

5 Cookies & Tracking Technologies

399k uses cookies and similar technologies. Cookies are small text files stored in your browser that make your experience smoother and more personalized.

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language and layout.
• Analytics Cookies: Anonymous usage statistics are collected to improve our services.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect some platform features.

6 Data Protection Measures

399k protects your data with multiple layers of security. Our technical and administrative safeguards follow internationally recognized standards.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication: Additional verification steps for sensitive account activities.
• Firewall Protection: To protect servers from external attacks.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Staff Training: All staff receive regular training on data privacy and confidentiality.
• Access Controls: Only authorized personnel have limited access to your information.

7 Data Retention Period

399k does not store your data indefinitely. Specific retention periods are defined for each type of information.

• Account Information: While the account is active and as required by law after closure.
• Transaction records: A minimum of 5 years, as required by financial regulations.
• KYC Documents: A minimum of 3 years after account closure.
• Gaming Activity: Up to 1 year for dispute resolution.
• Log Files: Up to 90 days for security purposes.

Once the retention period expires, your data will be securely deleted or anonymized.

8 Your Rights

Under 399k's Privacy Policy, you have the following rights. Contact our support team to exercise any of them.

• Right to Access: You can request a copy of all data we hold about you.
• Right to rectification: You can request corrections to any inaccurate information.
• Right to Erasure: Under specific conditions, you can request that your data be deleted.
• Processing Restrictions: In certain cases, you can request that the processing of your data be restricted.
• Data Portability: You can receive your data in a structured format.
• Right to Object: You can opt out of your data being used for marketing purposes.

9 Children's Privacy

399k strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any data from minors.

• Age verification is mandatory during the registration process.
• If we become aware that data from a minor has been collected, it will be deleted immediately.
• If a parent or guardian believes their child has accidentally created an account, please contact our support team right away.

10 Policy Changes & Updates

399k may update this Privacy Policy from time to time. Any changes will be announced on the platform, and the date of the latest update will be shown at the top of the page.

• For significant changes, an SMS will be sent to your registered mobile number or a notification will be posted on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Contact support if you would like to view a previous version.

? Have questions about privacy?

If you have any questions about this Privacy Policy or would like to make a request regarding your data, our support team is available 24/7 to help.